If using your phone, please try to play the game via our mobile app or a mobile browser (whichever you do not normally use).

Try an incognito browser or any other browser on your device.

Try to play the game on another device i.e.

Log out of your account and log back in.

If you have been playing a game and it is no longer working as normal, please follow the below steps: The game is stuck or an error message appears If the issue still persists after trying the below options, then please take a screenshot and send this in to us, along with an explanation of the issue you are experiencing and also confirming that you have tried our standard technical fixes. Please note that you will need to have explored the below options before our Customer Services Team will be able to help you further, If you are experiencing technical issues with any game, please see the below standard technical fixes that will solve most game-related problems.

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