I would love to invite you back to the Hard Rock Biloxi in the future so that you can experience what Hard Rock Biloxi truly has to offer. Since our due diligence has not turned up a $12.50 charge nor a guest comment at check out, we would be glad to correct this problem if you would reach out to us with a copy of your bill. We strive to provide exceptional service for all of our customers and take to heart all disappointments. I completely understand that opinions vary but documents and policies do not. It is our policy to collect $100.00 deposit for each room to cover incidentals. We keep all guest information and with the irregular information you have provided in this review it should be very easy to locate your folio. Sign in to get trip updates and message other travelers. I have reviewed all reservation checking in on Tuesday in our system and no where can we find a $12.50 charge for a room deposit on a folio. Hard Rock Hotel & Casino Biloxi: Buffet and concert - See 3,111 traveler reviews, 855 candid photos, and great deals for Hard Rock Hotel & Casino Biloxi at Tripadvisor.

I can’t tell you how shocked and out of the norm you review is. I would like to apologize for any inconvenience or discomfort you may have experienced during you stay with us.

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